Lettings and marketing

Our expert in-house lettings team oversees our Market Rent portfolio across the UK, from pre-let inspection to onboarding tenants and checking out inventories. A dedicated lettings negotiator and wider support team work closely with the property manager to ensure excellent service for every client.

  • Dedicated in-house lettings team, working with local partners
  • Marketing and listings via portals, social media, web, direct, events, etc.
  • Onboarding events and follow-up visits
  • Comprehensive white labelling including brand development
  • Pre-let inspection checklists and check-in/out inventories
  • Detailed referencing, matching and qualifying

Property management

Working for a range of institutional investors and developers, we believe that a commercially-minded and socially principled approach to property management is the best way to achieve long-term success for our customers and clients. Our property managers are ARLA registered and work to performance management frameworks including clear performance targets.

  • Senior single point of accountability
  • Compliance management and institutional-grade quality assurance
  • Staff Performance Management Framework including performance targets and regular reviews
  • Dedicated Property Managers for specific portfolios
  • Extensive in-house capacity and capability including finance and technical teams
  • Established and resilient supply chain partnerships nationwide

Facilities management

We cover both hard and soft facilities management to ensure the safety and welfare of the communities we serve. We combine data, innovative technology and experienced professionals to provide a total facilities management solution.

  • Dedicated Handyperson service for larger sites / portfolios
  • Production of Asset Management Plans and Planned Maintenance schedules
  • Quick void turnaround in accordance with established processes to minimise dcost 
  • Fix Flow providing data in real time.
  • Developer liaison post handover regarding defects and snagging
  • Quality assurance including inspections and customer satisfaction surveys

Systems and reporting

As part of our data-driven approach to service development, we offer clients real-time access to system monitoring, granular reporting and analytical updates. Clients have access to Qube, a specialised lettings management app, which enables clients to track all assets from an expression of interest to tenant move-in. Our omni-channel approach to engagement means residents can access our services however they wish, digitally via the ARK app, in person, by phone (24/7) or via email.

  • ARK app with real time notifications, rent payments, repairs reporting, community engagement
  • Qube SLM – Lettings app management, from expression of interest to tenant move in
  • Institutional grade Management Pack reporting in accordance with client’s preferred frequency and format
  • Client real time access to systems and monitoring
  • Qube PM – all asset, tenancy and accounting data management
  • Fix Flow – Compliance management tool, allowing tenants to report repairs online 24/7

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