Project Introduction

Pontoon Reach West boasts a range of premium 1, 2 and 3 bed apartments, with far reaching views across London, private balconies and green spaces, with the newly developed Royal Wharf and the iconic Thames Barrier moments away.

Our role

Launching in January 2023, Pinnacle’s modern lettings service allowed for fully digital bookings and virtual viewings. On moving in, residents have access to our comprehensive resident portal where they can report repairs, raise requests, make payments and join forums with other members of the Pontoon Reach community. They also have convenient access to a 24-hour concierge.

Pinnacle provides a management service which includes a 24/7 helpdesk repair service with response within 4 hours and a fix within 24 hours for urgent issues.